Six places the money goes missing.
A leak is money from patients you already have that slips away without anyone deciding it should: a visit nobody booked, a reply that never went out, a discount nobody meant to make permanent. None of these are about getting more patients. Pick the one that sounds like your practice, or take the Free Practice Diagnostic and let your answers pick.
Rebooking & No-Shows
No-show slots that stay empty, and patients who check out without their next appointment on the calendar.
Return Visits (or GLP-1 & Weight-Loss Retention)
Patients who are due back, for tox, the next session in a series or a GLP-1 refill, and quietly don't come, with nobody noticing and nowhere to go next.
Consult Follow-Up
Inquiries that wait hours for a first reply, and consults that don't book on the spot and never hear from you again.
Cross-Sell & Membership
Patients who come in for one treatment and never hear about the product, treatment or membership that fits them next.
Patient Reactivation
Past patients who trusted you, drifted off, and are sitting in your booking system without anyone reaching out.
Pricing & Discounts
Blanket discounts and rates set years ago, quietly taking margin while the schedule stays full.
Not sure which one is yours?
The Free Practice Diagnostic is 12 questions and about 90 seconds. You get an estimated dollar range and the area to look at first. No email needed to see it.
Want the real numbers instead of an estimate? The Found Money Audit is $497. If I don't find $10K+ a year in recoverable revenue, it's free.